SweetProcess > Case Studies > Streamlining Operations and Boosting Employee Confidence: A Case Study on pLink Leadership and SweetProcess

Streamlining Operations and Boosting Employee Confidence: A Case Study on pLink Leadership and SweetProcess

Technology Category

Infrastructure as a Service (IaaS) - Virtual Private Cloud
Wearables - Virtual Reality Glasses, Headsets & Controllers

Applicable Industries

Education
Equipment & Machinery

Applicable Functions

Product Research & Development

Use Cases

Time Sensitive Networking
Virtual Training

Services

System Integration
Training

About The Customer

pLink Leadership is an executive coaching and leadership development organization that was established in 2013. The organization operates entirely virtually, with team members located in various cities across the United States and clients around the globe. Owned and led by women, pLink Leadership is committed to its core values of future-mindedness, perspective, curiosity, and love. The organization's mission is to help business owners close the gap between themselves and their employees in a positive work environment.

The Challenge

pLink Leadership, a fully virtual company with team members across the United States, faced a significant challenge in maintaining consistency and efficiency in their operations due to the absence of well-documented standard operating procedures (SOPs). The company initially attempted to document their processes in a Word document, which quickly grew to an unwieldy 85 pages. However, the rapid pace of change in their operations meant that the information in the document quickly became outdated. Furthermore, the large size of the document made it difficult for team members to find the information they needed, leading to slow processes and frustrated employees.

The Solution

In search of a better solution for documenting business processes, pLink Leadership discovered SweetProcess, a software designed to streamline business operations. After a 14-day free trial, the company was convinced that SweetProcess was the right choice for their needs. The software provided them with the tools they needed to create simple and usable processes, and its interface was particularly appealing to the company's Chief Design Officer, Jennifer. SweetProcess also offered a training function, which pLink Leadership found invaluable for onboarding new employees and training established employees in new roles. The software also allowed the company to create a central knowledge base, accessible to all team members, which eliminated the need for constant question-and-answer sessions. Finally, SweetProcess was easy to integrate with other tools used by the business.

Operational Impact

The implementation of SweetProcess has had a significant impact on pLink Leadership's operations. The software has not only streamlined their business processes but also boosted the company's morale. Employees are now more confident in their abilities, knowing that they have access to up-to-date information and procedures. The central knowledge base has empowered team members to execute tasks successfully, reducing underperformance and mistakes. Furthermore, the ability to integrate SweetProcess with other tools has further streamlined operations. Looking ahead, the company is confident that SweetProcess will play a key role in their plans for scaling and diversifying.

Quantitative Benefit

Reduced time and effort in updating business processes, as compared to the previous method of maintaining an 85-page Word document.
Increased efficiency in employee onboarding and training, reducing the time required for employees to become competent in their roles.
Improved accessibility of business processes, procedures, and policies through a central knowledge base.