Streamlined automated processes renew productivity rates by 40% for Patanjali Renewable
公司规模
Large Corporate
地区
- Asia
国家
- India
产品
- Quixy No-Code Platform
技术栈
- No-Code Development
- Automated Support Tickets
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 应用开发平台
- 功能应用 - 远程监控系统
适用行业
- 可再生能源
适用功能
- 销售与市场营销
- 现场服务
用例
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Patanjali Renewable Pvt. Ltd. is one of the largest and most trusted, privately-owned renewable energy service providers in India. They are a leading manufacturer of Solar PV Modules, Solar Inverters, Solar Street Lights, Solar Water Pumps, and Solar batteries. For a leading company like Patanjali, there are a lot of departments they have to manage and take care of customer satisfaction.
挑战
The company, headquartered in Noida (UP), manages sales and services for its customers through its distributors and field staff spread across the country. Their scope of work includes generating leads, following up on leads, customer registrations, and renewals, managing service complaints, allotting complaints to field engineers and tracking complaints to closure as per service level agreements (SLAs). However, there was no systematic way of managing sales leads and customer service requests. Tasks allocated to sales staff and service engineers were disorganized and unconsolidated leading to poor utilization of field staff and delays in issue resolution for the customers. Patanjali approached Quixy for the right solution.
解决方案
Quixy turned the picture around and enabled transformation in the workplace. Patanjali used Quixy’s no-code platform to automate the lead management and support processes. This has enabled and ensured that all leads and customer complaints are systematically logged into the system and assigned accordingly to sales and service staff. Calls to the support number have now replaced with automated support tickets. Sales and Service staff are notified about their tasks. They can log their progress on these tasks or close the tasks using any device from anywhere. All allocated tasks are now tracked in the system giving real-time insights into staff productivity and SLA compliance status. Customers get up to date status of their complaints at any time with a click of a button.
运营影响
数量效益
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