State-wide Paratransit Scheduling System for 5311 & 5310 programs in Georgia
公司规模
1,000+
地区
- America
国家
- United States
产品
- QRyde Integrated Transportation Management System (ITMS)
- Global Scheduling Engine (GSE)
技术栈
- Scheduling and Dispatching System
- File Upload Procedure
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
The sub-recipients of the Georgia Department of Transportation operate a mixed fleet of vehicles for their 5311 and 5310 programs, as well as company-owned 15-passenger vans. These sub-recipients service hundreds of Human Service Providers (HSPs), in addition to Medicaid, private pay contracts, and Rural General Public (5311) work. They are spread across 120 counties in Georgia and are managed by over 80 sub-recipients. The sub-recipients faced significant challenges in their operations, particularly in the billing process, which involved multiple funding sources and rate structures, leading to delays in monthly billing.
挑战
The sub-recipients in Georgia faced several challenges in their operations, including under-optimized routes, operational issues in managing multiple offices, and difficulties in scheduling, dispatch, and file upload. The most significant challenge was the billing process, which involved multiple funding sources with various rate structures, leading to delays in monthly billing. Additionally, some sub-recipients had to log into multiple sites to manage their operations due to having multiple remote offices.
解决方案
HBSS was selected as the prime contractor to implement its Scheduling and Dispatching system across 120 counties, managed by over 80 sub-recipients. QRyde developed an ADA-compliant fully Integrated Transportation Management System (ITMS) for the agencies, where different modules like Dispatch, Scheduling, and Reporting run off the same database, and all modules are plug-n-play. The sub-recipients utilize the Global Scheduling Engine (GSE) to optimally schedule advanced bookings and handle will-calls expeditiously by keeping track of available vehicle capacity in real-time. QRyde also developed a File Upload procedure that allows for the seamless integration of DHS and LogistiCare trips on a daily basis. Additionally, QRyde can identify recurring trips within the uploaded files and assign these to vehicles based on previous assignments, saving each sub-recipient significant time when scheduling daily or recurring trips.
运营影响
数量效益
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