北达科他州人类服务部通过数据驱动的洞察力改善服务
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- IBM Cognos Business Intelligence
技术栈
- Data Analytics
- Business Intelligence
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 大数据分析
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 人力资源
服务
- 数据科学服务
关于客户
北达科他州人类服务部 (DHS) 提供的服务旨在帮助各年龄段的公民维持或提高他们的生活质量。DHS 在全州各地雇用了大约 2,200 名员工。社会服务部门的使命是帮助弱势公民维持或提高他们的生活质量，因为他们的生活质量可能会受到财务状况、情绪危机、残疾状况或无法保护自己的不利影响。
挑战
北达科他州人类服务部 (DHS) 面临的挑战是，如何平衡手动且耗时的管理和数据分析任务以及帮助有需要的人的主要职责。DHS 提供的服务需要大量资金，需要准确分配这些资金才能为每个客户提供最佳结果。DHS 希望减少管理时间、加快报告速度并更有效地分析数据，让个案工作者能够做出更好的决策并花更多时间帮助客户。
解决方案
DHS 实施了 IBM® Cognos® Business Intelligence，使个案工作者能够对共享数据池进行自己的分析。团队可以在整个部门内（而不是仅在一个程序内）全面查看信息，并开发交互式信息中心而不是静态报告。这使个案工作者能够做出更快、更好的决策，并节省时间，这些时间可以重新投入到面向客户的服务中。新的 IBM 解决方案还使整个 DHS 的信息视图更加广泛。
运营影响
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