State of North Dakota Department of Human Services improves services through data-driven insight
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM Cognos Business Intelligence
Tech Stack
- Data Analytics
- Business Intelligence
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Big Data Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
Services
- Data Science Services
About The Customer
The State of North Dakota Department of Human Services (DHS) provides services that help citizens of all ages to maintain or enhance their quality of life. DHS employs approximately 2,200 people in locations across the state. The mission of social services departments is to help vulnerable citizens maintain or enhance their quality of life, which may be adversely affected by a financial situation, emotional crises, disabling conditions, or an inability to protect themselves.
The Challenge
The State of North Dakota Department of Human Services (DHS) was facing a challenge in balancing manual and time-consuming administration and data analysis tasks with their primary role of helping those in need. The services provided by DHS require a significant amount of funds, which need to be accurately allocated to deliver the best outcome for each client. DHS wanted to cut administration time, accelerate reports and analyze data more effectively, allowing caseworkers to make better decisions and spend more time helping clients.
The Solution
DHS implemented IBM® Cognos® Business Intelligence, enabling caseworkers to perform their own analysis on a shared pool of data. Teams can view information holistically across the department instead of within just one program, and develop interactive information centers instead of static reports. This allows caseworkers to make faster, better decisions, as well as saving time that can be re-invested in client-facing services. The new IBM solution also enables a much broader view of information across DHS.
Operational Impact
Quantitative Benefit
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