公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- SPP Pumps
技术栈
- Jitterbit Harmony
- SAP
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 建筑与基础设施
- 矿业
适用功能
- 现场服务
- 维护
用例
- 远程资产管理
- 预测性维护
服务
- 云规划/设计/实施服务
关于客户
130 多年来,SPP Pumps 一直生产离心泵和泵送系统。它们已用于许多行业,包括采矿、建筑、消防、发电和废水处理。SPP 客户的应用通常非常苛刻。他们的泵通常在全球各地恶劣或极端的环境中运行。维修 SPP Pumps 销售的水泵、油泵和污水泵是这家位于英国雷丁的公司业务的重要组成部分。
挑战
SPP Pumps 拥有一套完全手动的流程,每天为 30 名现场工程师管理和安排 60 多个现场服务电话。现场生成发票的流程可能需要长达 14 天才能完成。服务工程师填写纸质表格、签名,然后将表格传真回总部,用于每次服务电话。然后,他们的管理人员必须手动将工单信息输入 SAP,然后才能生成发票。这种填写纸质表格的手动系统非常耗时,会导致许多错误,并给公司带来现金流问题。这种纸质系统还将服务工程师与销售团队和供应链隔离开来,阻碍了沟通。服务工程师经常会到达现场却没有带上正确的零件,或者在离开时无法向销售团队说明客户现场的潜在业务。
解决方案
一位顾问建议评估 Jitterbit Harmony,这是一个功能齐全的云集成平台,只需很少的代码或无需代码即可连接数据、应用程序和设备。使用 Harmony,像 SPP Pumps 这样的组织可以快速轻松地编排、自动化和桥接各种应用程序、业务流程和数据视图。Jitterbit Harmony 可以轻松集成系统,让您可以专注于自己最擅长的领域。经过仔细评估,SPP 决定采用 Jitterbit 作为其 SAP 集成的关键部分。结果是发票生成速度在 10 天内得到了改善。SPP Pump 的服务工程师现在可以远程输入他们的工作订单,并将数据实时输入 SAP 以立即计费。
运营影响
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