Spotlight: Spartanburg Regional Healthcare System
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Mobile App
- Advanced Ecolane Reporting System
技术栈
- Real-time optimization
- Ad-hoc reporting tools
- Web-based automated scheduling
- Mobile app integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Spartanburg Regional Healthcare System is a comprehensive healthcare provider in the United States, serving a large community with a wide range of medical services. The organization is committed to delivering high-quality healthcare and ensuring patient satisfaction. With a workforce of over 1,000 employees, Spartanburg Regional Healthcare System operates multiple facilities, including hospitals, clinics, and specialized care centers. The healthcare system is dedicated to continuous improvement and innovation, seeking advanced solutions to enhance operational efficiency and patient care.
挑战
Spartanburg Regional Healthcare System faced several challenges in their transportation services. They needed a software solution to support on-demand transportation, which included automatic software upgrades to increase efficiency through continuous, real-time optimization. Additionally, they required a sophisticated reporting system with ad-hoc reporting tools to generate detailed reports. Another critical need was a rider-facing self-service portal and mobile app to enhance user experience and streamline the booking process.
解决方案
To address these challenges, Spartanburg Regional Healthcare System implemented Ecolane's DRT scheduling and dispatching software, which features continuous, real-time optimization. This software ensures that transportation schedules are dynamically adjusted based on real-life conditions, improving overall efficiency. Additionally, the Ecolane Touch Screen MDT software was deployed to provide real-time arrival and departure information, along with a Pre and Post Trip Inspection module on the MDT for thorough vehicle checks. The solution also included an advanced Ecolane Reporting System with an ad-hoc reporting tool, enabling comprehensive point-and-click reporting on any metric captured by the system. To enhance user experience, a rider-facing Online Self-Service Portal and Ecolane Mobile App were introduced for trip booking. The Order Importer feature allowed the upload of trips from LogistiCare and other third parties, while the rider-facing Feedback Module facilitated user feedback.
运营影响
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