Spotlight: Spartanburg Regional Healthcare System
Company Size
1,000+
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Mobile App
- Advanced Ecolane Reporting System
Tech Stack
- Real-time optimization
- Ad-hoc reporting tools
- Web-based automated scheduling
- Mobile app integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Spartanburg Regional Healthcare System is a comprehensive healthcare provider in the United States, serving a large community with a wide range of medical services. The organization is committed to delivering high-quality healthcare and ensuring patient satisfaction. With a workforce of over 1,000 employees, Spartanburg Regional Healthcare System operates multiple facilities, including hospitals, clinics, and specialized care centers. The healthcare system is dedicated to continuous improvement and innovation, seeking advanced solutions to enhance operational efficiency and patient care.
The Challenge
Spartanburg Regional Healthcare System faced several challenges in their transportation services. They needed a software solution to support on-demand transportation, which included automatic software upgrades to increase efficiency through continuous, real-time optimization. Additionally, they required a sophisticated reporting system with ad-hoc reporting tools to generate detailed reports. Another critical need was a rider-facing self-service portal and mobile app to enhance user experience and streamline the booking process.
The Solution
To address these challenges, Spartanburg Regional Healthcare System implemented Ecolane's DRT scheduling and dispatching software, which features continuous, real-time optimization. This software ensures that transportation schedules are dynamically adjusted based on real-life conditions, improving overall efficiency. Additionally, the Ecolane Touch Screen MDT software was deployed to provide real-time arrival and departure information, along with a Pre and Post Trip Inspection module on the MDT for thorough vehicle checks. The solution also included an advanced Ecolane Reporting System with an ad-hoc reporting tool, enabling comprehensive point-and-click reporting on any metric captured by the system. To enhance user experience, a rider-facing Online Self-Service Portal and Ecolane Mobile App were introduced for trip booking. The Order Importer feature allowed the upload of trips from LogistiCare and other third parties, while the rider-facing Feedback Module facilitated user feedback.
Operational Impact
Quantitative Benefit
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