Spotlight: rabbittransit York, PA
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Web Self Service Customer Scheduling
- Advanced Ecolane Reporting System
- IVR Solution
技术栈
- Android tablets
- Turn-by-turn navigation
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
适用行业
- 运输
- 城市与自治市
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Based out of York, PA, nearly 8,000 people depend on rabbittransit each day to get to work, medical facilities, school, and other life-sustaining activities. rabbittransit provides ADA accessible and curb-to-curb paratransit services in York, Adams, Columbia, Cumberland, Franklin, Montour, Northumberland, Snyder, and Union counties. rabbittransit also offers fixed route service in York and Adams counties as well as commuter bus service between York and Harrisburg, Gettysburg and Harrisburg and between York and Northern Maryland. rabbittransit provides all these services with a fleet of 237 paratransit vehicles and performs an average of 2,700 trips per weekday.
挑战
As a smaller urban agency serving a mostly rural population, rabbittransit faced some unique challenges. With York County being the only urban area out of all of the other counties that rabbittransit serves, the agency had to quickly adapt and find ways to address the unique challenges that are presented when serving rural communities such as longer distance trips, longer wait and ride times. rabbittransit was looking for a uniform platform to have consistent service and reporting throughout the ten counties. They wanted service procedures using one vendor and platform to avoid inconsistency and fragmentation in service. They also needed to find a way to maintain operations and efficiency to achieve profitability without compromising excellent customer service.
解决方案
rabbittransit was chosen by the Pennsylvania Department of Transportation (PennDOT) as a pilot site for the implementation of a statewide transportation software project in November 2011. The following Ecolane solutions were implemented: Ecolane DRT scheduling and dispatching software, Ecolane Touch Screen MDT software with turn-by-turn navigation running on Android tablets, Ecolane Web Self Service Customer Scheduling, Advanced Ecolane Reporting System along with Ad-hoc reporting tool, Extensive PennDOT specific reports, and IVR Solution. With a more complex transit offering compared to other states, PennDOT required some customization and a unique solution to a statewide need. At the time of implementation, Ecolane was able to come up with an effective solution by creating a new module for managing group trips. Compared to their previous transit software, rabbittransit was thrilled with Ecolane’s solution because of its easy-to-use interface, accurate reporting modules, improved service efficiencies and ability to enhance the customer experience in addition to the support and accessibility of the Ecolane team throughout the implementation process and beyond.
运营影响
数量效益
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