Spotlight: rabbittransit York, PA
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Web Self Service Customer Scheduling
- Advanced Ecolane Reporting System
- IVR Solution
Tech Stack
- Android tablets
- Turn-by-turn navigation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Based out of York, PA, nearly 8,000 people depend on rabbittransit each day to get to work, medical facilities, school, and other life-sustaining activities. rabbittransit provides ADA accessible and curb-to-curb paratransit services in York, Adams, Columbia, Cumberland, Franklin, Montour, Northumberland, Snyder, and Union counties. rabbittransit also offers fixed route service in York and Adams counties as well as commuter bus service between York and Harrisburg, Gettysburg and Harrisburg and between York and Northern Maryland. rabbittransit provides all these services with a fleet of 237 paratransit vehicles and performs an average of 2,700 trips per weekday.
The Challenge
As a smaller urban agency serving a mostly rural population, rabbittransit faced some unique challenges. With York County being the only urban area out of all of the other counties that rabbittransit serves, the agency had to quickly adapt and find ways to address the unique challenges that are presented when serving rural communities such as longer distance trips, longer wait and ride times. rabbittransit was looking for a uniform platform to have consistent service and reporting throughout the ten counties. They wanted service procedures using one vendor and platform to avoid inconsistency and fragmentation in service. They also needed to find a way to maintain operations and efficiency to achieve profitability without compromising excellent customer service.
The Solution
rabbittransit was chosen by the Pennsylvania Department of Transportation (PennDOT) as a pilot site for the implementation of a statewide transportation software project in November 2011. The following Ecolane solutions were implemented: Ecolane DRT scheduling and dispatching software, Ecolane Touch Screen MDT software with turn-by-turn navigation running on Android tablets, Ecolane Web Self Service Customer Scheduling, Advanced Ecolane Reporting System along with Ad-hoc reporting tool, Extensive PennDOT specific reports, and IVR Solution. With a more complex transit offering compared to other states, PennDOT required some customization and a unique solution to a statewide need. At the time of implementation, Ecolane was able to come up with an effective solution by creating a new module for managing group trips. Compared to their previous transit software, rabbittransit was thrilled with Ecolane’s solution because of its easy-to-use interface, accurate reporting modules, improved service efficiencies and ability to enhance the customer experience in addition to the support and accessibility of the Ecolane team throughout the implementation process and beyond.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
.png)
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
