Spirit Lake Casino & Resort Chooses Agilysys Visual One PMS to Boost Efficiency and Enhance Guest Service
公司规模
1,000+
地区
- America
国家
- United States
产品
- Visual One PMS
- Microsoft SQL Server
技术栈
- Microsoft SQL Server
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Spirit Lake Casino & Resort is a tribal gaming property owned and operated by the Spirit Lake Nation, located on the scenic Devils Lake in east central North Dakota. The property offers a wide range of amenities including various lodging options, a 49,000-square-foot casino, a full-service marina, a grocery store, a smoke shop, a gift shop, a 1,000-seat showroom, three dining venues, and over 27,000 square feet of meeting and event space. The resort aims to provide an exceptional guest experience by leveraging technology to streamline operations and enhance service delivery.
挑战
The Spirit Lake Casino & Resort, owned by the Spirit Lake Nation, needed a comprehensive solution to manage their diverse mix of accommodations and amenities. The executive team sought a property management system (PMS) that could streamline operations, lower costs, and enhance the guest experience. The existing systems were not integrated, leading to inefficiencies and a fragmented guest service experience. The property required a high level of flexibility without compromising efficiency, and the team was particularly interested in a solution that could integrate seamlessly with their other casino systems.
解决方案
The Spirit Lake Casino & Resort chose the Visual One property management system (PMS) by Agilysys as a hosted solution to address their needs. Visual One PMS is a comprehensive and fully integrated system that includes features for front office operations, guest history, housekeeping, reservations management, and more. The system runs on a Microsoft SQL Server database and offers modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. The user-friendly interface, ease of integration with existing casino systems, and online reservation capabilities were key factors in the decision. The implementation of Visual One PMS is expected to streamline operations, lower costs, and provide a more seamless guest experience from reservations to check-out.
运营影响
数量效益
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