Spirit Lake Casino & Resort Chooses Agilysys Visual One PMS to Boost Efficiency and Enhance Guest Service
Company Size
1,000+
Region
- America
Country
- United States
Product
- Visual One PMS
- Microsoft SQL Server
Tech Stack
- Microsoft SQL Server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Spirit Lake Casino & Resort is a tribal gaming property owned and operated by the Spirit Lake Nation, located on the scenic Devils Lake in east central North Dakota. The property offers a wide range of amenities including various lodging options, a 49,000-square-foot casino, a full-service marina, a grocery store, a smoke shop, a gift shop, a 1,000-seat showroom, three dining venues, and over 27,000 square feet of meeting and event space. The resort aims to provide an exceptional guest experience by leveraging technology to streamline operations and enhance service delivery.
The Challenge
The Spirit Lake Casino & Resort, owned by the Spirit Lake Nation, needed a comprehensive solution to manage their diverse mix of accommodations and amenities. The executive team sought a property management system (PMS) that could streamline operations, lower costs, and enhance the guest experience. The existing systems were not integrated, leading to inefficiencies and a fragmented guest service experience. The property required a high level of flexibility without compromising efficiency, and the team was particularly interested in a solution that could integrate seamlessly with their other casino systems.
The Solution
The Spirit Lake Casino & Resort chose the Visual One property management system (PMS) by Agilysys as a hosted solution to address their needs. Visual One PMS is a comprehensive and fully integrated system that includes features for front office operations, guest history, housekeeping, reservations management, and more. The system runs on a Microsoft SQL Server database and offers modules for accounting, activities, club management, comp accounting, condo accounting, guest marketing, sales and catering, and spa management. The user-friendly interface, ease of integration with existing casino systems, and online reservation capabilities were key factors in the decision. The implementation of Visual One PMS is expected to streamline operations, lower costs, and provide a more seamless guest experience from reservations to check-out.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
Case Study
Marine and Industrial Displays by Caterpillar
Caterpillar needed a flexible platform for a new generation of connected human-machine interfaces across a wide variety of industrial environments. Examples include marine, petroleum pumping, generators, custom hydraulics, mining, and rail applications.
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
