索诺玛州立大学案例研究
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Trumpia’s integrated platform
技术栈
- Mobile texting
- Voice broadcasting
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
适用功能
- 人力资源
用例
- 校园网
服务
- 系统集成
关于客户
索诺玛州立大学 (SSU) 是一所公立大学，也是加州州立大学系统的成员。该大学提供 45 多个学士学位专业和辅修课程。该大学的学生群体多元化，拥有多个学术部门。大学的顾问在向学生传达重要信息方面发挥着至关重要的作用，包括部门新闻、课程设置和学术截止日期。然而，他们在有效地与学生联系方面面临着挑战。
挑战
索诺马州立大学的顾问面临着沟通方面的挑战。他们发送电子邮件来发布院系新闻、课程安排等信息。然而，许多学生抱怨收到来自太多不同院系的电子邮件。顾问们还尝试在校园内张贴传单，等待学生进入办公室，但这些方法并不可靠。顾问们需要一种新的、更有效的方法来确保学生收到重要信息。
解决方案
索诺马州立大学决定使用 Trumpia 的集成平台来吸引学生，并随时随地与他们进行即时沟通。该平台允许他们通过手机短信、电子邮件和语音广播进行交流。他们还将该软件与残疾人资源中心结合使用，以满足所有学生的需求。他们发送重要更新、宣布专业的截止日期和其他学术截止日期。他们甚至能够根据学生的专业（如心理学、环境研究与规划、运动机能学和护理）向他们发送消息。
运营影响
数量效益
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