Sonoma State University Case Study
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Trumpia’s integrated platform
Tech Stack
- Mobile texting
- Voice broadcasting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Applicable Functions
- Human Resources
Use Cases
- Campus Area Network
Services
- System Integration
About The Customer
Sonoma State University (SSU) is a public university and a member of the California State University system. The university offers over 45 majors and minors at the bachelor’s level. The university has a diverse student body and a wide range of academic departments. The advisors at the university play a crucial role in communicating important information to the students, including department news, course offerings, and academic deadlines. However, they were facing challenges in effectively reaching out to the students.
The Challenge
Advisors at Sonoma State University were facing a communication challenge. They were sending emails for department news, course offerings, etc. However, many students complained about receiving too many emails from too many different departments. The advisors also tried plastering flyers around campus and waiting for students to come into the office, but these methods proved to be unreliable. The advisors were in need of a new, more effective way to ensure students were receiving important messages.
The Solution
Sonoma State University decided to use Trumpia’s integrated platform to engage their students and instantly communicate with them at any time or place. The platform allowed them to communicate via mobile texting, email, and voice broadcasting. They also used the software with their Disability Resource Center to meet the needs of all students. They sent major updates, deadlines to declare majors, and other academic deadlines. They were even able to target students with messages based on their major such as Psychology, Environmental Studies & Planning, Kinesiology, and Nursing.
Operational Impact
Quantitative Benefit
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