Solutions Squad Triumphs Over Smoke-Filled Offices
公司规模
SME
地区
- America
国家
- United States
产品
- Datto SIRIS
技术栈
- Backup Solutions
- Remote Access
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 功能应用 - 远程监控系统
适用行业
- Professional Service
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Solutions Squad Inc. is a managed service provider specializing in small business IT across various industries. They often act as the dedicated IT department for their clients, handling everything from network design to helpdesk support. One of their key offerings is providing robust backup solutions. One of their longtime clients, Genet Property Group, is a property management company that relies heavily on billable hours and requires zero downtime to maintain their business operations. Genet's servers are business-critical, and any disruption can halt essential activities like processing payments, managing leases, and coordinating property showings.
挑战
Genet Property Group, a longtime client of Solutions Squad Inc., faced an urgent situation when their office began filling with smoke. As a property management company that operates on billable hours, any downtime could severely impact their operations, including processing payments, leases, and coordinating showings. The VP of Operations at Genet immediately contacted David Moadab, Managing Partner at Solutions Squad, to address the issue. The primary concern was whether their critical business data was backed up, as any data loss could be catastrophic for their operations.
解决方案
Upon receiving the distress call from Genet Property Group, David Moadab of Solutions Squad immediately took action by remotely shutting down the servers and workstations to prevent any potential damage. He then drove to the Genet office to assess the situation. Fortunately, the smoke was not fire-related but was caused by a leaking AC unit. Genet was able to return to their office within two hours. However, even if the situation had been more severe, Solutions Squad had equipped Genet with remote access to their workstations, ensuring business continuity. Solutions Squad provides Genet with a comprehensive business continuity solution through Datto SIRIS. This device offers a significant upgrade from their previous tape backup system, which required manual handling and was prone to human error. Datto SIRIS automates the backup process, reducing data-related stress for both Genet and Solutions Squad. Additionally, Datto offers 24/7/365 support, ensuring that any issues are promptly addressed, further enhancing the reliability of the backup solution.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
