智慧城市借助 NETSCOUT 实现技术创新和混合劳动力绩效
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
- vSTREAM™ virtual appliances
- nGenius®PULSE Virtual Server Appliance and Virtual Collector
技术栈
- Microsoft Azure Cloud
- SAP
- Salesforce
- Microsoft Office 365
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 过程控制与优化
- 远程资产管理
- 智慧城市运营
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这个北美大都会中心被广泛认为是一座技术创新的“智慧城市”。其信息技术 (IT) 团队的投入帮助成功试行和实施了智能停车和环境系统，以及“互联城市”创新，其中包括提供公共交通和游客信息的交互式信息亭。这支经验丰富的 IT 团队长期以来一直致力于采用下一代应用程序、网络和数据解决方案来增强城市的业务运营和服务交付。IT 团队的努力得到了城市致力于与当地合作伙伴和技术领导者建立战略联盟以及不断改善为居民、游客和员工提供的市政和商业服务的支持。
挑战
该市的 IT 团队已成功将 SAP、Salesforce、311 和 Microsoft Office 365 等应用程序迁移到多云、虚拟、软件即服务 (SaaS) 平台。然而，几年前为网络和应用程序监控而部署的供应商工具组合不再提供确保可靠性能所需的可视性。当问题确实发生时，就会出现作战室的情况，同样的可视性缺乏会延长 IT 挫败感，需要花费大量时间来进行故障排除和修复问题。随着该市快速过渡到混合劳动力，端到端环境中关键位置缺乏有意义的可视性的问题变得更加严重，50% 的员工转移到在家办公环境，其余员工继续在地区政府设施中担任关键任务现场职位。IT 团队无法通过虚拟专用网络 (VPN) 可视化和监控用户体验或服务性能，这只会增加他们的作战室实例。
解决方案
IT 领导团队进行了广泛的评估，以确定 NETSCOUT 解决方案方法为该城市提供的独特智能可视性和实时监控差异化因素。部署包括 nGeniusONE 服务保证平台、NETSCOUT 认证的 InfiniStreamNG 软件设备技术、vSTREAM 虚拟设备技术以及 nGeniusPULSE 虚拟服务器设备和虚拟收集器技术，以及 nPoints。借助 NETSCOUT，IT 团队获得了单一窗口视图，有助于以他们设想的方式集中实时监控政府关键应用程序。NETSCOUT 解决方案增强了实时监控所需的可视性，以确保服务交付，同时提供服务仪表板和监视器、服务依赖关系图、报告和扩展取证支持，从而改善了故障排除、缩短了平均修复时间 (MTTR) 周期并限制了作战室实例。
运营影响
数量效益
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