Smart City Sustains Technology Innovation and Hybrid Workforce Performance With NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
- vSTREAM™ virtual appliances
- nGenius®PULSE Virtual Server Appliance and Virtual Collector
Tech Stack
- Microsoft Azure Cloud
- SAP
- Salesforce
- Microsoft Office 365
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
- Smart City Operations
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This North American metropolitan center is widely recognized as a technologically innovative “Smart City.” Their information technology (IT) team’s commitment has helped successfully pilot and implement smart parking and environmental systems, as well as “connected cities” innovations that include interactive kiosks providing mass transit and visitor information. This well-versed IT team has long committed to adopting next-generation application, network, and data solutions to enhance the city’s business operations and service delivery. The IT team’s efforts are underscored by the city’s commitment to establishing strategic alliances with local partners and technology leaders, as well as continually improving the civic and business services offered to residents, visitors, and employees.
The Challenge
The city's IT team had successfully migrated applications like SAP, Salesforce, 311, and Microsoft Office 365 to a mix of multi-cloud, virtual, Software-as-a-Service (SaaS) platforms. However, the mix of vendor tools deployed years earlier for network and application monitoring no longer delivered the visibility required to assure reliable performance. When problems did occur, there were War Room occurrences where this same lack of visibility extended IT frustrations, with time-consuming cycles spent on troubleshooting and remediating issues. The lack of meaningful visibility in key locations across their end-to-end environment became more magnified during the city’s rapid transition to a hybrid workforce, with 50 percent of employees moving to at-home office environments and the balance continuing in mission-critical on-site roles at regional government facilities. The IT team’s inability to visualize and monitor user experience or service performance over their virtual private network (VPN) only added to their War Room instances.
The Solution
The IT leadership team used an extensive evaluation exercise to identify the distinct smart visibility and real-time monitoring differentiators that the NETSCOUT solution approach offered to the city. The deployment included the nGeniusONE Service Assurance platform, NETSCOUT Certified InfiniStreamNG Software Appliance technology, vSTREAM virtual appliance technology, and nGeniusPULSE Virtual Server Appliance and Virtual Collector technology, with nPoints. With NETSCOUT, the IT team gained the single-pane-of-glass views that helped centralize real-time monitoring of government-critical applications in the manner they had envisioned. The NETSCOUT solution enhanced the visibility required for real-time monitoring to assure service delivery, while providing service dashboards and monitors, service dependency maps, reporting, and extended forensic support that improved troubleshooting, reduced mean-time-to-repair (MTTR) cycles, and limited War Room instances.
Operational Impact
Quantitative Benefit
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