Small Business Offering Exceeds Expectations in Illinois
公司规模
1,000+
地区
- America
国家
- United States
产品
- Mobile Assessment Tool
技术栈
- Online Tools
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Energy Saving
技术
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
适用行业
- 零售
- 公用事业
适用功能
- 商业运营
- 设施管理
用例
- 建筑能源管理
- 能源管理系统
- 预测性维护
服务
- 系统集成
- 培训
关于客户
ComEd, the largest electric utility in Illinois, serves more than 3.8 million customers in the Chicago and Northern Illinois area, representing approximately 70% of the state’s population. The company aimed to reach an underserved market of small businesses, which make up 89% of its commercial customers. These small business owners often lacked awareness, time, money, and resources to pursue energy efficiency in their buildings and operations. ComEd partnered with Nexant to design and implement a Small Business offering that featured innovative, cost-effective, and community-based approaches to address these challenges.
挑战
Small businesses make up 89% of Commonwealth Edison’s (ComEd) commercial customers. They were largely unaware of the energy efficiency program and lacked the time, money, and resources to pursue energy efficiency in their buildings and operations. The challenge was to create a simple path for these customers to participate in the program and achieve significant energy savings while increasing customer satisfaction.
解决方案
The solution involved creating a cost-effective method for customer education and outreach using the collective experience of a network of local Energy Efficiency Service Providers. These providers were trained and equipped to market the Small Business offering, provide customer education, conduct on-site comprehensive energy assessments, generate recommendation reports immediately, and install energy efficiency improvements. To ensure a first-rate customer experience, a suite of online tools, including a Mobile Assessment Tool, was developed to facilitate customer interactions and increase Service Provider efficiency. This tool enabled the processing of nearly 8,000 projects annually and improved internal processing efficiency by increasing the accuracy of incoming applications.
运营影响
数量效益
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