Small Business Offering Exceeds Expectations in Illinois
Company Size
1,000+
Region
- America
Country
- United States
Product
- Mobile Assessment Tool
Tech Stack
- Online Tools
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Energy Saving
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Retail
- Utilities
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Building Energy Management
- Energy Management System
- Predictive Maintenance
Services
- System Integration
- Training
About The Customer
ComEd, the largest electric utility in Illinois, serves more than 3.8 million customers in the Chicago and Northern Illinois area, representing approximately 70% of the state’s population. The company aimed to reach an underserved market of small businesses, which make up 89% of its commercial customers. These small business owners often lacked awareness, time, money, and resources to pursue energy efficiency in their buildings and operations. ComEd partnered with Nexant to design and implement a Small Business offering that featured innovative, cost-effective, and community-based approaches to address these challenges.
The Challenge
Small businesses make up 89% of Commonwealth Edison’s (ComEd) commercial customers. They were largely unaware of the energy efficiency program and lacked the time, money, and resources to pursue energy efficiency in their buildings and operations. The challenge was to create a simple path for these customers to participate in the program and achieve significant energy savings while increasing customer satisfaction.
The Solution
The solution involved creating a cost-effective method for customer education and outreach using the collective experience of a network of local Energy Efficiency Service Providers. These providers were trained and equipped to market the Small Business offering, provide customer education, conduct on-site comprehensive energy assessments, generate recommendation reports immediately, and install energy efficiency improvements. To ensure a first-rate customer experience, a suite of online tools, including a Mobile Assessment Tool, was developed to facilitate customer interactions and increase Service Provider efficiency. This tool enabled the processing of nearly 8,000 projects annually and improved internal processing efficiency by increasing the accuracy of incoming applications.
Operational Impact
Quantitative Benefit
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