Simon & Schuster Doubles Efficiency with Voxware-Powered Voice Solution
公司规模
1,000+
地区
- America
国家
- United States
产品
- Voxware
- AL Systems DynaPro WCS
- Honeywell HX3
- Manhattan Associates WMS
技术栈
- Voice Recognition System
- Wearable Computers
- Ring Scanners
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
- 网络与连接 - 蓝牙
适用行业
- 消费品
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 预测性维护
- 仓库自动化
服务
- 系统集成
- 培训
关于客户
Simon & Schuster, a division of CBS, is a major player in the consumer book market, shipping 150 million books annually. The company operates a large distribution center in Riverside, NJ, where 225 employees work to fulfill orders for both brick-and-mortar stores and online retailers. The distribution operation is critical to the company's success, requiring high standards of accuracy and efficiency to meet customer demands. Simon & Schuster is committed to continuous improvement and regularly surveys the industry to adopt new technologies that can enhance their operations.
挑战
Simon & Schuster faced significant challenges in their distribution operations, particularly in the order picking process. The company needed to ensure that products were moved through the building and out the door accurately and quickly to meet high standards of excellence. The existing system required improvements to handle the high volume of orders, especially during peak periods, and to maintain accuracy. Additionally, the company aimed to eliminate non-value-added processes and reduce reliance on temporary workers, which posed management challenges and potential accuracy issues.
解决方案
Simon & Schuster implemented a voice recognition system powered by Voxware, delivered by AL Systems, to enhance their order picking process. The system uses a 'bucket brigade' or pick-and-pass workflow, where workers use voice commands to build a 'train' of cartons, pick individual books, and place them into specific cartons as directed by the voice system. This approach allows workers to handle up to 10 cartons at a time, significantly increasing productivity. The solution also includes Honeywell HX3 rugged wearable computers with integrated ring scanners, which are used to verify the correct placement of books and ensure accuracy. The voice system has been integrated with AL Systems DynaPro WCS and Manhattan Associates WMS to streamline operations further.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.