Simon & Schuster Doubles Efficiency with Voxware-Powered Voice Solution
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Voxware
- AL Systems DynaPro WCS
- Honeywell HX3
- Manhattan Associates WMS
Tech Stack
- Voice Recognition System
- Wearable Computers
- Ring Scanners
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - Bluetooth
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Warehouse Automation
- Inventory Management
- Predictive Maintenance
Services
- System Integration
- Training
About The Customer
Simon & Schuster, a division of CBS, is a major player in the consumer book market, shipping 150 million books annually. The company operates a large distribution center in Riverside, NJ, where 225 employees work to fulfill orders for both brick-and-mortar stores and online retailers. The distribution operation is critical to the company's success, requiring high standards of accuracy and efficiency to meet customer demands. Simon & Schuster is committed to continuous improvement and regularly surveys the industry to adopt new technologies that can enhance their operations.
The Challenge
Simon & Schuster faced significant challenges in their distribution operations, particularly in the order picking process. The company needed to ensure that products were moved through the building and out the door accurately and quickly to meet high standards of excellence. The existing system required improvements to handle the high volume of orders, especially during peak periods, and to maintain accuracy. Additionally, the company aimed to eliminate non-value-added processes and reduce reliance on temporary workers, which posed management challenges and potential accuracy issues.
The Solution
Simon & Schuster implemented a voice recognition system powered by Voxware, delivered by AL Systems, to enhance their order picking process. The system uses a 'bucket brigade' or pick-and-pass workflow, where workers use voice commands to build a 'train' of cartons, pick individual books, and place them into specific cartons as directed by the voice system. This approach allows workers to handle up to 10 cartons at a time, significantly increasing productivity. The solution also includes Honeywell HX3 rugged wearable computers with integrated ring scanners, which are used to verify the correct placement of books and ensure accuracy. The voice system has been integrated with AL Systems DynaPro WCS and Manhattan Associates WMS to streamline operations further.
Operational Impact
Quantitative Benefit
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