Twilio > 实例探究 > 默认安排递送:Paack 如何重新定义电子商务快递服务中的客户体验

默认安排递送:Paack 如何重新定义电子商务快递服务中的客户体验

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技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 电信
  • 运输
适用功能
  • 物流运输
  • 质量保证
用例
  • 最后一英里交付
  • 时间敏感网络
服务
  • 系统集成
关于客户
Paack 是一家总部位于西班牙的电子商务交付解决方案,专注于“默认”计划交付,以便客户更好地控制包裹到达时间。该公司在西班牙、葡萄牙、法国和英国开展业务,为欧洲 70 多个城市提供服务。
挑战
Paack 面临的挑战是协调司机路线与预定的送货时间表,以及提供端到端的送货验证和便捷的送货通知。
解决方案
Paack 利用 Twilio 的验证和可编程消息传递 API,使客户能够选择特定的交付时间窗口、编辑交付窗口、在整个交付过程中接收 SMS 更新以及确认交付。 Twilio verify 启用了交付证明 (PoD) 并降低了未交付的风险。
运营影响
  • The integration of Twilio's Verify and Programmable Messaging APIs has given Paack a competitive edge in the ecommerce delivery industry. The solution has not only improved the customer experience by providing them with more control over their deliveries but also optimized the company's operations by coordinating driver routes with predetermined delivery timelines. The solution has also significantly reduced the number of PoD support cases, thereby improving customer satisfaction. Furthermore, the solution has enabled Paack to experiment with new types of customer interactions, such as the ability to confirm a customer’s location. As the company expands to new European markets, it sees the integration of two-way communication features into its driver app as one of the most exciting areas for growth.
数量效益
  • 1.5 million deliveries per month
  • 3X growth year-over-year
  • 80% decrease in PoD support case

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