Scenic Waterfront Resort and Golf Club in Cape Cod Selects Agilysys Point-of-Sale and Payment Gateway Solutions
公司规模
1,000+
地区
- America
国家
- United States
产品
- InfoGenesis POS
- InfoGenesis Flex
- rGuest Pay
技术栈
- Point-to-Point Encryption (P2PE)
- Payment Information Proxy (PIP)
- Tokenization
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 库存管理系统
- 功能应用 - 远程监控系统
适用功能
- 设施管理
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
关于客户
The Wequassett Resort and Golf Club is a luxurious waterfront resort located in Cape Cod. It boasts 120 lavish rooms and suites, four restaurants, two pools, two beaches with boating and water sports, four tennis courts, and an 18-hole championship golf course. The resort also features a Children's Center with innovative educational programs, making it a popular destination for vacationing families. Known for its high-level service, first-class amenities, and scenic surroundings, the Wequassett Resort is a member of the Preferred Hotels & Resorts Worldwide Inc., ensuring extraordinary levels of comfort and service for its guests. The resort's diverse offerings and commitment to guest satisfaction make it a unique and sought-after destination.
挑战
The Wequassett Resort required a state-of-the-art technology solution to strengthen its entire food and beverage (F&B) operation. The resort needed both fixed and mobile point-of-sale (POS) solutions to provide the best possible guest service across its diverse settings, including restaurants, pools, beaches, and golf courses. The management team sought a solution that would not only improve operational efficiency but also maximize revenue potential and enhance guest service. The complexity of the resort's environment, with its various amenities and services, necessitated a robust and integrated system capable of handling high volumes of transactions and providing detailed reporting and analysis.
解决方案
The Wequassett Resort implemented Agilysys' InfoGenesis POS and InfoGenesis Flex solutions to address its needs. InfoGenesis POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support, driving service flexibility and increased operational efficiency. InfoGenesis Flex extends the full point-of-sale functionality to a convenient tablet device, providing a guest-centric, feature-rich mobile experience for outdoor patios, poolside venues, and other foodservice operations. Additionally, the resort adopted Agilysys' rGuest Pay, a payment gateway solution that enables complete and secure payment processing. rGuest Pay leverages validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices to ensure compliance with new card security regulations and reduce annual PCI audit costs.
运营影响
数量效益
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