Scenic Waterfront Resort and Golf Club in Cape Cod Selects Agilysys Point-of-Sale and Payment Gateway Solutions
Company Size
1,000+
Region
- America
Country
- United States
Product
- InfoGenesis POS
- InfoGenesis Flex
- rGuest Pay
Tech Stack
- Point-to-Point Encryption (P2PE)
- Payment Information Proxy (PIP)
- Tokenization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Inventory Management Systems
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Facility Management
- Sales & Marketing
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The Wequassett Resort and Golf Club is a luxurious waterfront resort located in Cape Cod. It boasts 120 lavish rooms and suites, four restaurants, two pools, two beaches with boating and water sports, four tennis courts, and an 18-hole championship golf course. The resort also features a Children's Center with innovative educational programs, making it a popular destination for vacationing families. Known for its high-level service, first-class amenities, and scenic surroundings, the Wequassett Resort is a member of the Preferred Hotels & Resorts Worldwide Inc., ensuring extraordinary levels of comfort and service for its guests. The resort's diverse offerings and commitment to guest satisfaction make it a unique and sought-after destination.
The Challenge
The Wequassett Resort required a state-of-the-art technology solution to strengthen its entire food and beverage (F&B) operation. The resort needed both fixed and mobile point-of-sale (POS) solutions to provide the best possible guest service across its diverse settings, including restaurants, pools, beaches, and golf courses. The management team sought a solution that would not only improve operational efficiency but also maximize revenue potential and enhance guest service. The complexity of the resort's environment, with its various amenities and services, necessitated a robust and integrated system capable of handling high volumes of transactions and providing detailed reporting and analysis.
The Solution
The Wequassett Resort implemented Agilysys' InfoGenesis POS and InfoGenesis Flex solutions to address its needs. InfoGenesis POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multilanguage support, driving service flexibility and increased operational efficiency. InfoGenesis Flex extends the full point-of-sale functionality to a convenient tablet device, providing a guest-centric, feature-rich mobile experience for outdoor patios, poolside venues, and other foodservice operations. Additionally, the resort adopted Agilysys' rGuest Pay, a payment gateway solution that enables complete and secure payment processing. rGuest Pay leverages validated Point-to-Point Encryption (P2PE), a Payment Information Proxy (PIP), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices to ensure compliance with new card security regulations and reduce annual PCI audit costs.
Operational Impact
Quantitative Benefit
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