Saskatoon Health Region Uses Cireson’s Apps to Efficiently Manage Users in 50 Locations
公司规模
1,000+
地区
- America
国家
- Canada
产品
- Cireson Service Management Solution
- System Center Service Manager (SCSM)
- BMC Remedy
技术栈
- Windows
- Unix
- Linux
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
The Saskatoon Health Region is the largest health region in Saskatchewan, Canada, encompassing a network of hospitals, public health centers, and other healthcare facilities across over 50 locations. The organization employs around 100 IT professionals who support approximately 11,000 users and manage over 11,000 devices. The IT infrastructure is predominantly Windows-based, with a smaller portion comprising Unix and Linux systems. As a non-profit organization, Saskatoon Health operates with a lean budget, making efficiency and effective resource management critical. The IT department has not expanded in a decade, despite a doubling of the user base, necessitating innovative solutions to manage the increased workload.
挑战
The Saskatoon Health Region originally relied on BMC Remedy to support its end users. By the end of 2014, the solution was getting older and needed to be upgraded. Additionally, the Saskatoon Health Region was selected by the government to participate in a provincial initiative to test System Center Service Manager (SCSM). With the new solution, they aimed to achieve several goals: leverage automation capabilities to increase efficiency, enable secure access to the portal for multiple groups including outside vendors, and provide mobile access for IT workers. However, the initial deployment of System Center was not very successful, leading to a need for reconfiguration with Microsoft's assistance. Eventually, they achieved a functioning help desk solution and later purchased Cireson’s apps, which enhanced manageability and overall usability.
解决方案
The Saskatoon Health Region deployed Cireson’s apps in early 2015. The ease of use of these apps was immediately noticeable and appreciated across all business units. The region's IT department, consisting of 8 groups and multiple business units, benefited significantly from the ability to access the portal and for supervisors to oversee work efficiently. The security features of the portal were crucial, allowing partners such as suppliers and vendors to access necessary information without compromising sensitive data. The mobile accessibility of the Analyst Portal was particularly valuable, enabling technicians to resolve issues remotely and on the go. Automation features provided by Cireson apps, such as Analyst Portal, My Active Work Items, and Auto Close, were instrumental in enhancing efficiency and productivity.
运营影响
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