Saskatoon Health Region Uses Cireson’s Apps to Efficiently Manage Users in 50 Locations
Company Size
1,000+
Region
- America
Country
- Canada
Product
- Cireson Service Management Solution
- System Center Service Manager (SCSM)
- BMC Remedy
Tech Stack
- Windows
- Unix
- Linux
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The Saskatoon Health Region is the largest health region in Saskatchewan, Canada, encompassing a network of hospitals, public health centers, and other healthcare facilities across over 50 locations. The organization employs around 100 IT professionals who support approximately 11,000 users and manage over 11,000 devices. The IT infrastructure is predominantly Windows-based, with a smaller portion comprising Unix and Linux systems. As a non-profit organization, Saskatoon Health operates with a lean budget, making efficiency and effective resource management critical. The IT department has not expanded in a decade, despite a doubling of the user base, necessitating innovative solutions to manage the increased workload.
The Challenge
The Saskatoon Health Region originally relied on BMC Remedy to support its end users. By the end of 2014, the solution was getting older and needed to be upgraded. Additionally, the Saskatoon Health Region was selected by the government to participate in a provincial initiative to test System Center Service Manager (SCSM). With the new solution, they aimed to achieve several goals: leverage automation capabilities to increase efficiency, enable secure access to the portal for multiple groups including outside vendors, and provide mobile access for IT workers. However, the initial deployment of System Center was not very successful, leading to a need for reconfiguration with Microsoft's assistance. Eventually, they achieved a functioning help desk solution and later purchased Cireson’s apps, which enhanced manageability and overall usability.
The Solution
The Saskatoon Health Region deployed Cireson’s apps in early 2015. The ease of use of these apps was immediately noticeable and appreciated across all business units. The region's IT department, consisting of 8 groups and multiple business units, benefited significantly from the ability to access the portal and for supervisors to oversee work efficiently. The security features of the portal were crucial, allowing partners such as suppliers and vendors to access necessary information without compromising sensitive data. The mobile accessibility of the Analyst Portal was particularly valuable, enabling technicians to resolve issues remotely and on the go. Automation features provided by Cireson apps, such as Analyst Portal, My Active Work Items, and Auto Close, were instrumental in enhancing efficiency and productivity.
Operational Impact
Quantitative Benefit
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