Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution
公司规模
Large Corporate
地区
- America
国家
- Brazil
产品
- SoftExpert Excellence Suite
- SoftExpert EQM
技术栈
- Web-based Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 企业资产管理系统 (EAM)
适用行业
- 医疗保健和医院
适用功能
- 设施管理
- 质量保证
用例
- 过程控制与优化
- 监管合规监控
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Santa Rita Hospital and Maternity is one of the main health care centers in greater Belo Horizonte, Brazil. The hospital spans 11,000 m² and offers 180 beds, a 20-bed Treatment and Therapy Center, an Emergency ward, and a Surgery ward with 6 operating rooms and 18 consultation rooms. The institution has earned Full Certification from the National Accreditation Organization (ONA), which certifies the quality of health care services in Brazil, as well as ISO 9001 certification, which establishes quality management models for organizations. With over 40 years of history, Santa Rita Hospital is dedicated to providing safe and high-quality patient care.
挑战
According to Andrea Fernanda Ribeiro, Santa Rita's IT supervisor, attending patients safely has been the hospital's goal over its more than 40 years of history. The hospital faced challenges in maintaining continuous safety in patient care while also striving to achieve and maintain certifications such as ONA Full Certification and ISO 9001. These certifications are crucial for ensuring the quality of health care services and establishing quality management models. The hospital needed a solution that could automate processes, improve efficiency, and support regulatory compliance to meet these goals.
解决方案
To address the need for continuous safety in patient care and support for regulatory compliance, Santa Rita Hospital implemented the SoftExpert Excellence Suite. This platform is designed for excellence, process improvement, and regulatory compliance, featuring 38 natively integrated modules that make up 12 enterprise solutions. The specific modules implemented at Santa Rita included SoftExpert Document, Requisition, Action Plan, Performance, Training, Process, Audit, Risk, and Competence. These modules allowed the hospital to automate various processes, ensuring that patient care and quality goals were met. The implementation of SoftExpert Excellence Suite also supported the hospital in achieving ONA Full Certification and ISO 9001 certification, which are essential for maintaining high standards in health care services.
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