Santa Rita Hospital and Maternity automates processes and earns ONA hospital certification with a SoftExpert solution
Customer Company Size
Large Corporate
Region
- America
Country
- Brazil
Product
- SoftExpert Excellence Suite
- SoftExpert EQM
Tech Stack
- Web-based Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
Santa Rita Hospital and Maternity is one of the main health care centers in greater Belo Horizonte, Brazil. The hospital spans 11,000 m² and offers 180 beds, a 20-bed Treatment and Therapy Center, an Emergency ward, and a Surgery ward with 6 operating rooms and 18 consultation rooms. The institution has earned Full Certification from the National Accreditation Organization (ONA), which certifies the quality of health care services in Brazil, as well as ISO 9001 certification, which establishes quality management models for organizations. With over 40 years of history, Santa Rita Hospital is dedicated to providing safe and high-quality patient care.
The Challenge
According to Andrea Fernanda Ribeiro, Santa Rita's IT supervisor, attending patients safely has been the hospital's goal over its more than 40 years of history. The hospital faced challenges in maintaining continuous safety in patient care while also striving to achieve and maintain certifications such as ONA Full Certification and ISO 9001. These certifications are crucial for ensuring the quality of health care services and establishing quality management models. The hospital needed a solution that could automate processes, improve efficiency, and support regulatory compliance to meet these goals.
The Solution
To address the need for continuous safety in patient care and support for regulatory compliance, Santa Rita Hospital implemented the SoftExpert Excellence Suite. This platform is designed for excellence, process improvement, and regulatory compliance, featuring 38 natively integrated modules that make up 12 enterprise solutions. The specific modules implemented at Santa Rita included SoftExpert Document, Requisition, Action Plan, Performance, Training, Process, Audit, Risk, and Competence. These modules allowed the hospital to automate various processes, ensuring that patient care and quality goals were met. The implementation of SoftExpert Excellence Suite also supported the hospital in achieving ONA Full Certification and ISO 9001 certification, which are essential for maintaining high standards in health care services.
Operational Impact
Quantitative Benefit
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