River Island Drives Huge Efficiency Gains with MetaPack
公司规模
1,000+
地区
- Asia
- Europe
- Middle East
国家
- United Kingdom
产品
- MetaPack Manager
- MetaPack Options
- MetaTrack
技术栈
- Rule-based system
- Carrier integration
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 车队管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
River Island is a high street fashion retailer with a brand established for over 60 years. The company operates 350 stores across Europe, Asia, and the Middle East and runs six dedicated websites in four currencies. As a global leader in stylish, affordable fashion, River Island has a significant online presence, with more and more customers purchasing online. The company is committed to meeting the demands of shifting consumer behaviour, especially across borders. Repeat customers represent 51% of all orders, and conversions are up 18% year-on-year.
挑战
River Island, a global leader in stylish, affordable fashion, was facing challenges with its carrier management system. The system was manually intensive, requiring personnel to assign each parcel to a carrier on an individual basis when processing an order. Moreover, the system wasn’t aligned with physical stores, and it couldn’t handle carrier automation or package assignment. The retailer was looking for a more efficient approach to meet the demands of shifting consumer behaviour, especially across borders.
解决方案
River Island implemented MetaPack Manager and set up advanced allocation rules to dynamically assign each parcel to the right carrier based on factors such as product type, value, size, and delivery postcode. MetaPack’s carrier integration also allows River Island to utilise a far greater variety of delivery services in fulfilling international orders. While technical complexities previously meant the retailer could offer only three or four international services, today customers can choose from eight international delivery options as well as PUDO services through personalised delivery offerings on the website’s front end. MetaPack has provided significant benefits in terms of time saving and productivity. New carrier integration and the installation of new delivery solutions are now straightforward tasks, while management requires an estimated 20% less resource than before.
运营影响
数量效益
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