零售商利用 NETSCOUT 确保电子商务网站的性能
公司规模
1,000+
国家
- United States
产品
- nGeniusONE® Service Assurance virtual platform
- InfiniStreamNG® smart visibility appliances
- nGenius®PULSE with nPoint sensors
- NETSCOUT® Premium Support Engineers
技术栈
- Linux virtual environments
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Revenue Growth
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 零售店自动化
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家全球零售商，已成功从依赖实体店的零售业务模式转型为同时强调知名电子商务平台的零售业务模式。COVID-19 疫情加速了这一转型，导致网上购物大幅增加。该公司的网站现在经常被数百万以前亲自购物的消费者访问。该公司的 IT 运营对这一转型至关重要，他们的成功被认为对整体增长至关重要。多年来，该公司一直依赖 NETSCOUT 的服务保障解决方案和高级支持工程 (PSE) 资源来了解其冗余数据中心的运营情况。
挑战
由于 COVID-19 疫情，这家零售商突然转向以电子商务为主的模式。这导致每日网站流量翻倍，电子商务业务量大幅增加。该公司的 IT 运营对于这一转变至关重要，但他们面临着一些挑战。他们依靠多供应商工具组合来监控应用程序和网络服务，这导致流量增加导致数据包丢失和数据丢失。还出现了一些“盲点”，使实时监控和故障排除变得困难。其中包括数据库身份验证问题、面向远程员工的基于云的 Google Workspace 协作服务的用户体验挑战以及数据链路网络层的中断。该公司还试图构建内部实验室环境来测试在生产环境中引入新应用程序对网络性能的影响，但由于缺乏此类预测分析所需的视图，这一计划被推迟了。
解决方案
该公司决定扩大对 NETSCOUT 的承诺，以满足其不断增长的电子商务业务监控需求，并解决其他可见性和故障排除挑战。他们升级了 nGeniusONE 服务保证平台许可，以适应在 Linux 虚拟环境中的部署。他们还部署了 NETSCOUT 认证的 ISNG 软件设备，以可视化关键数据中心和电子商务环境，改善实验室环境视图，并支持 100GB 网络速度。部署了 nGeniusPULSE 基础设施监控平台和 nPoint 硬件和虚拟传感器，以进行评估远程用户体验的综合测试。这有助于可视化和解决与他们的 Google Workspace 环境和数据库身份验证问题相关的问题。此外，他们还增加了 PSE 咨询资源，以进一步增强负责管理 nGeniusONE、ISNG 和 nGeniusPULSE 环境的 IT 运营商。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
