Regional Healthcare Organization Accelerates New Data Center with Visibility
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ appliance
- vSTREAM™ virtual appliance
- nGenius® Unified Communication Collector
Tech Stack
- Cisco ACI
- VMware clusters
- VoIP system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a large, regional health care organization that has grown organically and through acquisitions over recent years. The organization currently supports over 10,000 employees serving their communities through an integrated health system that includes several hospitals and surgery centers along with over 70 other types of care locations. The IT team of the organization has aggressive goals to support the organization’s growth and position it for future digital transformations and technology enhancements. These include: transitioning to Application Centric Infrastructure (ACI), introducing new applications, updating their existing application services, and where necessary, growing bandwidth to meet the ever-expanding demands of the staff and patients this healthcare organization serves.
The Challenge
The healthcare organization was facing a delay in transitioning to a Cisco ACI environment due to a lack of visibility to completely identify all the applications and their dependencies that needed to be moved. The problem was further compounded by the complexity and inefficiencies created by multiple existing tools that were incomplete and disconnected, making it difficult for the teams to have common measurements, processes and reporting. The teams decided they needed to re-examine their network monitoring system and upgrade to the latest technologies to handle their requirements now and be positioned for future enhancements. They planned to implement high-quality network and application monitoring from their remote hospitals that have small VMware clusters, and deploy a new VoIP system. This brought up another challenge; ensuring that any solution they were going to implement met the needs of all the IT teams, i.e. Citrix, Voice, database, server, help-desk etc.
The Solution
The entire IT team was involved in establishing the service assurance requirements and vendor evaluations, and at the conclusion were in agreement that the NETSCOUT Service Assurance platform was the right solution for their enterprise-wide needs. Unlike the existing tools or adding more multiple point solutions, NETSCOUT proved to be the best approach to gain the visibility and scalability they needed to move forward. Since much of the healthcare organization’s Electronic Medical Record (EMR) data passes through Citrix, the initial focus was to optimize performance of Citrix and its eco-system. With nGeniusONE and the InfiniStreamNG, powered by Adaptive Service Intelligence™ (ASI) technology, they gained end-to-end visibility into the performance of the integrated, Citrix-enabled, application environment. They deployed NETSCOUT vSTREAMS at the remote hospital locations to leverage the full power of ASI, delivering costeffective, pervasive visibility from these sites. In preparation for the new VoIP system, one of the first steps the Voice team planned was to implement the nGenius Unified Communication Collector to optimize the new service rollout and minimize any negative impact to call quality.
Operational Impact
Quantitative Benefit
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