IBM > 实例探究 > 通过先进的欺诈防护降低风险并提高客户满意度

通过先进的欺诈防护降低风险并提高客户满意度

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技术
  • 网络安全和隐私 - 端点安全
  • 网络安全和隐私 - 恶意软件保护
适用行业
  • 金融与保险
  • 国家安全与国防
用例
  • 欺诈识别
  • 篡改检测
关于客户
BRD-Groupe Société Générale (BRD) 是罗马尼亚资产第二大银行,也是罗马尼亚银团贷款市场的领先银行。 BRD 为 220 万客户提供服务,运营着由约 870 个分支机构组成的网络。
挑战
BRD 安全人员评估了为客户端点(银行安全的薄弱环节)提供安全保护的必要性。
解决方案
该银行部署了 IBM 的高级欺诈预防解决方案,帮助检测、阻止和修复恶意软件,并检测受感染客户端点上的网络钓鱼威胁。
运营影响
  • The deployment of IBM's advanced fraud protection solutions has led to improved detection and protection against malware and phishing threats, and faster remediation, helping the bank's security staff to reduce risk while increasing customer satisfaction. For instance, when Dyre, an advanced financial trojan that targeted banks worldwide, appeared in mid-2014, Trusteer Rapport software was able to block threats. Customers who had downloaded Rapport were protected from Dyre malware early on. The bank was able to inform its executives of this fact and demonstrate how it could protect customers against this new threat as it emerged. Additionally, Trusteer software has helped reduce the time required to track, investigate and report on threats. This time can now be redirected to other activities, including customer education programs.
数量效益
  • Improved detection and protection against malware and phishing threats
  • Faster remediation of threats
  • Time saved in tracking, investigating and reporting on threats

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