Reaping Rewards with Integrated Receivables: The Ardent Mills Story
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Highradius Integrated Receivables Platform
技术栈
- Artificial Intelligence
- ERP Systems
- Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 食品与饮料
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 过程控制与优化
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Ardent Mills is a leading flour supplier and grain innovator in North America, known for its extensive portfolio of traditional, specialty, and whole-grain flours and ingredients. The company operates more than 40 flour mills and bakery-mix facilities, serving over 1,100 customers nationwide. Ardent Mills is committed to innovation and quality, providing a wide range of products to meet the diverse needs of its customers. With a strong focus on customer satisfaction and operational efficiency, Ardent Mills continuously seeks to improve its processes and leverage technology to stay ahead in the industry.
挑战
Ardent Mills faced several challenges in their cash application, collections, and deductions processes. The cash application process was entirely manual, leading to slow workflows and increased risk of errors. High lockbox fees were also a significant issue. The collections process lacked a standardized strategy for work list prioritization and a central location for customer communications, leading to inefficiencies. Additionally, the deductions process suffered from a lack of visibility into dispute volume and patterns, with data being saved via email, complicating correspondence and resolution.
解决方案
Ardent Mills partnered with Highradius to automate their accounts receivable (A/R) landscape using the integrated receivables management platform. This solution provided better visibility into customer payment behavior, eliminated unnecessary lockbox fees, and resolved backlogs from ERP migration. The collections process was improved by segregating customers into risk tiers, using custom email and statement templates, and logging tasks and follow-ups. For deductions, the solution enabled better collaboration between teams, automated data capture and linking, and centralized backup documentation from different sources. Overall, the integrated receivables platform streamlined operations and introduced automation, allowing Ardent Mills to focus on higher-value tasks.
运营影响
数量效益
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