Real-time Resolution Case Study: Major American Airline
公司规模
1,000+
地区
- America
国家
- United States
产品
- Real-time Resolution (RTR)
- Visa Merchant Purchase Inquiry (VMPI)
技术栈
- Automated dispute management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Revenue Growth
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 航天
适用功能
- 销售与市场营销
用例
- 欺诈识别
服务
- 系统集成
关于客户
The customer in this case study is a major American airline. The airline was facing a significant challenge with Visa disputes, which were becoming valid chargebacks and causing financial loss. Over a period of three months, the airline had over 4,700 Visa disputes initiated against them, representing a significant $1.8 million. The airline needed a solution to reduce the number of disputes and prevent them from becoming valid chargebacks.
挑战
The major American airline was facing a high volume of Visa disputes, which were becoming valid chargebacks. Over the first three months, the company had over 4,700 Visa disputes initiated against them, representing $1.8 million. This was causing significant financial loss and operational challenges for the airline. The company needed a solution to reduce the number of disputes and prevent them from becoming valid chargebacks.
解决方案
The solution was provided by Chargeback, a company owned by Sift, which is the leading global provider of automated dispute management. They implemented their Real-time Resolution (RTR) system, which enrolls merchants in Visa Merchant Purchase Inquiry (VMPI). This allows for real-time communication of customer, order, and product detail to over 120 million cardholders. With RTR, issuing banks use the additional details to prevent disputes, stemming from both friendly fraud and chargeback fraud, from being filed. This solution was able to significantly reduce the number of disputes and prevent them from becoming valid chargebacks.
运营影响
数量效益
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