RCP 社区管理通过 AppFolio 实现成长和社区强化
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
适用行业
- 建筑物
- 教育
适用功能
- 维护
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
RCP Community Management 是一家家族企业，总部位于亚利桑那州吉尔伯特。该公司成立于 2002 年，负责管理社区协会，其目标是让世界成为一个更美好的居住地，一次一个社区。该公司是在对其他管理公司的不满中诞生的，旨在为客户提供更好的体验。 RCP Community Management 自成立以来经历了显着的增长，在 AppFolio Property Manager 的帮助下，其业务几乎翻了一番。
挑战
RCP Community Management 是一家管理亚利桑那州社区协会的家族企业，该公司在现有的软件解决方案方面遇到了困难。他们尝试了各种系统，包括由总裁 Kevin Bishop 开发的系统，但这些系统都不允许他们在单一平台上管理整个投资组合。向这些系统之一 Calibre 的过渡非常复杂，以至于导致所有管理员工辞职。他们无法与房主进行有效沟通，考虑到他们改善社区生活条件的目标，这是一个重大挑战。他们需要一种易于使用、能够在一个地方处理所有需求、并且不会导致员工不满或离职的解决方案。
解决方案
RCP 社区管理在 AppFolio Property Manager 中找到了解决方案。该软件在一处提供了他们所需的一切，并且非常用户友好。它允许房主独立完成任务，减少 RCP 团队接听电话的时间，使他们能够提供更好的服务。该软件还简化了架构和维护请求，使 RCP 更容易快速审查和解决这些问题。 AppFolio 的在线支付和通信功能帮助 RCP 将拖欠率从 4% 降低到 1% 以下。该软件还提供持续的支持和定期更新，确保 RCP 始终处于协会管理行业的前沿。 AppFolio 的培训资源还使 RCP 更容易招募新员工，支持他们的快速成长。
运营影响
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