AppFolio > Case Studies > RCP Community Management's Growth and Community Strengthening with AppFolio

RCP Community Management's Growth and Community Strengthening with AppFolio

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Applicable Industries

Buildings
Education

Applicable Functions

Maintenance
Sales & Marketing

Use Cases

Inventory Management
Time Sensitive Networking

Services

System Integration
Training

About The Customer

RCP Community Management is a family-owned business based in Gilbert, Arizona. Established in 2002, the company manages community associations with the goal of making the world a better place to live, one neighborhood at a time. The company was born out of frustration with other management companies and aims to provide a better experience for their customers. RCP Community Management has experienced significant growth since its establishment, nearly doubling their business with the help of AppFolio Property Manager.

The Challenge

RCP Community Management, a family-owned business managing community associations in Arizona, was struggling with their existing software solutions. They had tried various systems, including one developed by their President, Kevin Bishop, but none of these allowed them to manage their entire portfolio on a single platform. The transition to one of these systems, Caliber, was so complicated that it led to the resignation of all their administrative employees. They were unable to communicate efficiently with homeowners, which was a significant challenge given their goal of improving living conditions in neighborhoods. They needed a solution that was easy to use, could handle all their needs in one place, and would not lead to employee dissatisfaction or turnover.

The Solution

RCP Community Management found their solution in AppFolio Property Manager. This software provided everything they needed in one place and was extremely user-friendly. It allowed homeowners to complete tasks independently, reducing the time RCP's team spent answering phone calls and enabling them to provide better service. The software also streamlined architectural and maintenance requests, making it easier for RCP to review and resolve these quickly. AppFolio's online payments and communication features helped RCP reduce their delinquency rate from 4% to under 1%. The software also provided ongoing support and regular updates, ensuring RCP stayed at the forefront of the association management industry. AppFolio's training resources also made it easier for RCP to onboard new hires, supporting their rapid growth.

Operational Impact

The adoption of AppFolio Property Manager has led to significant operational improvements for RCP Community Management. The software's user-friendly interface and comprehensive features have reduced the complexity of managing their portfolio, leading to improved employee satisfaction and retention. The ability for homeowners to complete tasks independently has increased efficiency and allowed the team to focus on providing excellent service. The software's online payments and communication features have improved their financial management, reducing their delinquency rate significantly. Regular updates and enhancements to the software ensure that RCP stays at the cutting edge of the association management industry. The software has also made it easier to onboard new hires, supporting their rapid growth. Furthermore, the software has enabled RCP to provide modern experiences to their homeowners and board members, improving customer satisfaction. The flexibility of the software has also allowed RCP to offer better work/life balance to their employees, helping them retain top performers.

Quantitative Benefit