Pyramid insights empower Philadelphia Healthcare to take better care of clients
公司规模
Large Corporate
地区
- Europe
国家
- Netherlands
产品
- Pyramid
- Qlik
- Tableau
- Power BI
技术栈
- Business Intelligence (BI)
- Data Visualization
- Predictive Analytics
- Machine Learning
- Robotic Process Automation (RPA)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 机器学习
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据可视化
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 远程控制
服务
- 数据科学服务
- 系统集成
- 培训
关于客户
Philadelphia Healthcare is a non-profit organisation based in the Netherlands that supports over 9,000 clients with various disabilities across 500 locations. The organisation employs around 8,000 staff members and is supported by 6,000 volunteers, along with more than 16,000 parents and family friends. Philadelphia Healthcare aims to provide independence and the highest possible quality of care to its clients. The organisation faces challenges common in the healthcare sector, such as skills shortages and rising costs, which necessitate the smart use of resources and technology to maintain and improve service quality.
挑战
Philadelphia Healthcare is a non-profit organisation in the Netherlands that supports over 9,000 clients with various disabilities across 500 locations. Around 8,000 employees and 6,000 volunteers – aided by more than 16,000 parents and family friends – work hard to give clients independence and the best possible quality of care. Healthcare everywhere is under threat from skills shortage and rising costs, which means organisations like Philadelphia must be smart in the how they maximise resources. Jasper Drenth, Manager of Data Delivery & Analytics, recognised the part that better BI can play in keeping services affordable with less people. An obstacle to this strategy was siloed reporting systems that stored many versions of the truth. Different departments were getting different answers to the same questions. To help them on the journey to a single source of truth, a broad range of BI tools was evaluated, including Qlik, Tableau and Power BI. Pyramid was chosen, according to Drenth, because Pyramid’s people did a better job of mapping its solution to the challenges of the organisation.
解决方案
Making the same data available to everyone was one part of a transition made possible by Pyramid; the other was intuitive dashboards that carers, not just data experts, could use. The goal was to democratise data and make it useful to as many people as possible in the organisation. A measure of success is that Pyramid has grown from 300 end users to over 6,000. What started as a BI tool for Finance, Planning and the Board has quickly grown. Each care team now has access to their own dashboards, where they can explore simple-to-digest visual information and less static reports. Crucially, they can access them directly, rather than have to wait for monthly reports. Armed with a new BI tool, one goal was to drive best practice and consistency across a country-wide organisation. A user-friendly, highly visualised dashboard was developed that shows Key Performance Indicators (KPIs) to managers who are often responsible for more than one care location. The goal was to provide them with the right information at the right time and help identify problems areas.
运营影响
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