Pyramid insights empower Philadelphia Healthcare to take better care of clients
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- Pyramid
- Qlik
- Tableau
- Power BI
Tech Stack
- Business Intelligence (BI)
- Data Visualization
- Predictive Analytics
- Machine Learning
- Robotic Process Automation (RPA)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Analytics & Modeling - Machine Learning
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Control
Services
- Data Science Services
- System Integration
- Training
About The Customer
Philadelphia Healthcare is a non-profit organisation based in the Netherlands that supports over 9,000 clients with various disabilities across 500 locations. The organisation employs around 8,000 staff members and is supported by 6,000 volunteers, along with more than 16,000 parents and family friends. Philadelphia Healthcare aims to provide independence and the highest possible quality of care to its clients. The organisation faces challenges common in the healthcare sector, such as skills shortages and rising costs, which necessitate the smart use of resources and technology to maintain and improve service quality.
The Challenge
Philadelphia Healthcare is a non-profit organisation in the Netherlands that supports over 9,000 clients with various disabilities across 500 locations. Around 8,000 employees and 6,000 volunteers – aided by more than 16,000 parents and family friends – work hard to give clients independence and the best possible quality of care. Healthcare everywhere is under threat from skills shortage and rising costs, which means organisations like Philadelphia must be smart in the how they maximise resources. Jasper Drenth, Manager of Data Delivery & Analytics, recognised the part that better BI can play in keeping services affordable with less people. An obstacle to this strategy was siloed reporting systems that stored many versions of the truth. Different departments were getting different answers to the same questions. To help them on the journey to a single source of truth, a broad range of BI tools was evaluated, including Qlik, Tableau and Power BI. Pyramid was chosen, according to Drenth, because Pyramid’s people did a better job of mapping its solution to the challenges of the organisation.
The Solution
Making the same data available to everyone was one part of a transition made possible by Pyramid; the other was intuitive dashboards that carers, not just data experts, could use. The goal was to democratise data and make it useful to as many people as possible in the organisation. A measure of success is that Pyramid has grown from 300 end users to over 6,000. What started as a BI tool for Finance, Planning and the Board has quickly grown. Each care team now has access to their own dashboards, where they can explore simple-to-digest visual information and less static reports. Crucially, they can access them directly, rather than have to wait for monthly reports. Armed with a new BI tool, one goal was to drive best practice and consistency across a country-wide organisation. A user-friendly, highly visualised dashboard was developed that shows Key Performance Indicators (KPIs) to managers who are often responsible for more than one care location. The goal was to provide them with the right information at the right time and help identify problems areas.
Operational Impact
Quantitative Benefit
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