PSEG Long Island Drives Improvements in their Home Performance Direct Program
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Uplight’s Energy Assessment
- Home Performance Direct
- Residential Energy Affordability Partnership
技术栈
- Advanced Data Analytics
- Online Home Energy Profile
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Energy Saving
- Digital Expertise
技术
- 分析与建模 - 预测分析
适用行业
- 公用事业
适用功能
- 设施管理
- 商业运营
用例
- 建筑能源管理
- 能源管理系统
服务
- 软件设计与工程服务
- 系统集成
关于客户
PSEG Long Island, formerly known as LIPA, is a utility company that serves residential customers with a focus on energy efficiency, safety, and comfort. The company is nationally recognized for its residential portfolio and promotes the ENERGY STAR® message through various media campaigns, marketing materials, and outreach efforts. PSEG Long Island collaborates with state agencies, local utilities, municipalities, trade allies, and other stakeholders to provide attractive incentives and services to its customers. The company aims to make homes more energy-efficient and comfortable while achieving its energy savings goals.
挑战
PSEG Long Island’s Home Performance programs faced challenges in 2012 and were poised to fall short of peak electric savings goals. It was crucial to develop and identify quality customer opportunities for these programs in order to maintain production levels and achieve program and portfolio goals. By listening to contractors and making appropriate program changes, PSEG Long Island drove significant improvements in the Home Performance Direct (HPD) program.
解决方案
PSEG Long Island introduced the Online Home Energy Profile to its website to educate customers on the benefits of its home performance programs and assist them with the application process. Powered by Uplight’s Energy Assessment, the tool is designed to engage and inform customers, alleviate customer confusion, and support contractors participating in and marketing the HPD and REAP programs. The Online Home Energy Profile generates custom energy-saving recommendations and makes it easy for qualified customers to apply for more comprehensive programs. The tool also enables the utility to automate program outreach and improve customer engagement through targeted re-marketing using advanced data analytics.
运营影响
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