PSEG Long Island Drives Improvements in their Home Performance Direct Program
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Uplight’s Energy Assessment
- Home Performance Direct
- Residential Energy Affordability Partnership
Tech Stack
- Advanced Data Analytics
- Online Home Energy Profile
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Energy Saving
- Digital Expertise
Technology Category
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Utilities
Applicable Functions
- Facility Management
- Business Operation
Use Cases
- Building Energy Management
- Energy Management System
Services
- Software Design & Engineering Services
- System Integration
About The Customer
PSEG Long Island, formerly known as LIPA, is a utility company that serves residential customers with a focus on energy efficiency, safety, and comfort. The company is nationally recognized for its residential portfolio and promotes the ENERGY STAR® message through various media campaigns, marketing materials, and outreach efforts. PSEG Long Island collaborates with state agencies, local utilities, municipalities, trade allies, and other stakeholders to provide attractive incentives and services to its customers. The company aims to make homes more energy-efficient and comfortable while achieving its energy savings goals.
The Challenge
PSEG Long Island’s Home Performance programs faced challenges in 2012 and were poised to fall short of peak electric savings goals. It was crucial to develop and identify quality customer opportunities for these programs in order to maintain production levels and achieve program and portfolio goals. By listening to contractors and making appropriate program changes, PSEG Long Island drove significant improvements in the Home Performance Direct (HPD) program.
The Solution
PSEG Long Island introduced the Online Home Energy Profile to its website to educate customers on the benefits of its home performance programs and assist them with the application process. Powered by Uplight’s Energy Assessment, the tool is designed to engage and inform customers, alleviate customer confusion, and support contractors participating in and marketing the HPD and REAP programs. The Online Home Energy Profile generates custom energy-saving recommendations and makes it easy for qualified customers to apply for more comprehensive programs. The tool also enables the utility to automate program outreach and improve customer engagement through targeted re-marketing using advanced data analytics.
Operational Impact
Quantitative Benefit
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