Provinzial Case Study: Consolidating Reporting Tools with Yellowfin
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- Yellowfin
- BMC Smart IT
- BMC My IT
- BMC Remedy
- BIRT iHub
技术栈
- Analytics & Data Visualization
- Embedded Analytics
- SQL Server Reporting Services
- Crystal Reports
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 应用基础设施与中间件 - 数据可视化
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 商业运营
- 质量保证
服务
- 系统集成
- 软件设计与工程服务
- 培训
关于客户
Westfälische Provinzial Versicherung AG, headquartered in Münster, is a leading property and casualty insurer and part of the Provinzial NordWest Group. The company serves 1.8 million customers, including private individuals, commercial and industrial companies, institutions, and farmers. As part of the second-largest public insurance group in Germany, Westfälische Provinzial prides itself on its customer service motto, 'always there, always close.' The company benefits from the support of the wider Provinzial NordWest Group, which employs over 3,000 people and extends to approximately 10,000 employees across local insurance agencies.
挑战
The IT department of Westfälische Provinzial aimed to improve IT reporting by consolidating five different reporting solutions into a single web-based tool. They needed a powerful yet simple reporting tool for their 450 employees. The primary challenge was to map out key technical requirements and operational processes for the new solution. The existing solution, BMC’s IT service management tools, restricted access to only one data source, which was a limitation. The IT team also considered other embedded analytics software but found Yellowfin to be the most suitable due to its ability to access multiple data sources and its strong local presence in Germany.
解决方案
Westfälische Provinzial chose Yellowfin as their new reporting solution. Yellowfin was integrated into existing applications, allowing access to relevant reports directly from dashboards without switching platforms. This integration enabled quick and efficient problem-solving within the IT department. Yellowfin's clear design, well-thought-out concept, and performance were key factors in the decision. The software optimized IT service management processes, ensuring that employees in various roles received direct access to relevant reports, making their work easier. The local presence of Yellowfin in Germany and the support from their partner, Amexus, were also critical success factors.
运营影响
数量效益
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