Provinzial Case Study: Consolidating Reporting Tools with Yellowfin
Company Size
1,000+
Region
- Europe
Country
- Germany
Product
- Yellowfin
- BMC Smart IT
- BMC My IT
- BMC Remedy
- BIRT iHub
Tech Stack
- Analytics & Data Visualization
- Embedded Analytics
- SQL Server Reporting Services
- Crystal Reports
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Westfälische Provinzial Versicherung AG, headquartered in Münster, is a leading property and casualty insurer and part of the Provinzial NordWest Group. The company serves 1.8 million customers, including private individuals, commercial and industrial companies, institutions, and farmers. As part of the second-largest public insurance group in Germany, Westfälische Provinzial prides itself on its customer service motto, 'always there, always close.' The company benefits from the support of the wider Provinzial NordWest Group, which employs over 3,000 people and extends to approximately 10,000 employees across local insurance agencies.
The Challenge
The IT department of Westfälische Provinzial aimed to improve IT reporting by consolidating five different reporting solutions into a single web-based tool. They needed a powerful yet simple reporting tool for their 450 employees. The primary challenge was to map out key technical requirements and operational processes for the new solution. The existing solution, BMC’s IT service management tools, restricted access to only one data source, which was a limitation. The IT team also considered other embedded analytics software but found Yellowfin to be the most suitable due to its ability to access multiple data sources and its strong local presence in Germany.
The Solution
Westfälische Provinzial chose Yellowfin as their new reporting solution. Yellowfin was integrated into existing applications, allowing access to relevant reports directly from dashboards without switching platforms. This integration enabled quick and efficient problem-solving within the IT department. Yellowfin's clear design, well-thought-out concept, and performance were key factors in the decision. The software optimized IT service management processes, ensuring that employees in various roles received direct access to relevant reports, making their work easier. The local presence of Yellowfin in Germany and the support from their partner, Amexus, were also critical success factors.
Operational Impact
Quantitative Benefit
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