流程迁移使 FlowForma 在 ARPS 上取得重大成功
公司规模
11-200
地区
- Europe
国家
- United Kingdom
产品
- FlowForma Process Automation
技术栈
- Microsoft 365
- SharePoint
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 医疗保健和医院
- 石油和天然气
适用功能
- 商业运营
- 质量保证
用例
- 库存管理
- 预测性维护
- 过程控制与优化
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
总部位于苏格兰的阿伯丁辐射防护服务公司 (ARPS) 是一家受益于北海石油和天然气行业的企业。该公司提供辐射防护服务，包括污染测量仪和泄漏测试设备，用于测量钻井平台上的放射性副产品。其他客户包括废物管理和医疗保健部门，但该公司已通过与远至中东和西非的能源公司合作走向全球。快速增长促使 ARPS 重新审视现有流程并寻求更高的效率。至关重要的是，该公司的 70 台仪表必须每年由第三方重新校准，以确保它们符合规定并适合用途。
挑战
阿伯丁辐射防护服务公司 (ARPS) 面临着纸质流程的挑战，这些流程容易出错且效率低下。该公司的 70 台仪表必须每年由第三方重新校准，以确保它们符合要求并适合用途。跟踪和带设备进行年度测试的过程主要基于纸张，使用活页夹详细记录哪个仪表在哪个设备上。如果项目延长，通常会添加潦草的笔记，这很容易出错。更糟糕的是，价值 2,000 至 5,000 英镑的仪表偶尔会丢失。Excel® 电子表格通过电子邮件与客户共享，但没有中央存储库，因此很难找到和访问最新信息。这正在成为一个问题并影响收入。ARPS 知道它需要改进其流程，并最初寻找文档管理系统。
解决方案
ARPS 选择了 Microsoft 365 和 SharePoint，因为他们意识到，对于需要随时随地访问文档的环球员工来说，基于云的软件是完美的选择。FlowForma 的苏格兰专业合作伙伴 Appetite for Business 建议在 SharePoint 上部署 FlowForma® Process Automation，将低效的纸质记录转变为无缝的工作流程，于是 FlowForma 应运而生。不到一年，FlowForma Process Automation 就成为了该企业的核心应用程序。重新校准过程的每个部分都在 FlowForma Process Automation 中设置，使企业能够通过一个窗口全面了解每个仪表的生命周期。在此过程中，会生成带有正确海关代码的离岸运输运输文件，以及用于将设备调度到钻井平台或重新校准公司的打印标签。该公司还为客户进行擦拭测试，从世界各地的站点带回特殊擦拭布并进行放射性分析。如果擦拭布干净，则该站点通过测试并颁发证书。该过程严重依赖 Microsoft Word 文档和 Excel 电子表格，因此需要迁移另一个流程。站点清理完毕后，签名的 PDF 证书将通过电子邮件直接发回客户，所有信息均由 FlowForma 流程自动化生成。
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