公司规模
200-1,000
地区
- Europe
国家
- Germany
产品
- DocuWare
- Addison tax and accountancy software
技术栈
- Windows 2008 server
- VPN solution via Terminal Server
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据库管理和存储
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 监管合规监控
- 远程协作
服务
- 系统集成
关于客户
税务咨询和会计是 dhmp GmbH & Co. KG 的核心业务,该公司总部位于德国卡尔斯鲁厄,在各个城市设有分部。该公司成立于 2009 年初,由两家咨询公司合并而成,在市场上活跃了 40 年。客户看重他们在传统领域的知识,也看重他们在其他财务事务方面的专业知识,例如管理会计、并购和重组。该公司拥有 150 名员工,2009 年的营业额为 1200 万欧元。dhmp 希望在未来继续作为中型公司的高质量问题解决者取得成功,并力争至少实现 7% 的增长。
挑战
2009 年初,两家独立的咨询公司合并成立了 dhmp,公司决定使用 DMS。一些公司员工已经有使用电子归档系统的经验,但其他人习惯使用纸质归档系统。这需要大量的空间:每年大约需要以防篡改格式存储和归档一千万张纸。在某些分支机构,这意味着出于财务原因,需要将偶尔需要的旧文档转移到其他存储位置。在合并期间,他们希望简化整个公司的流程。他们决定继续使用 Addison 平台,并改用 DocuWare 文档管理系统。
解决方案
DocuWare 自 2009 年 9 月起开始在 dhmp 中使用。80 名员工使用安装在 Windows 2008 服务器上的系统。DocuWare 通过内部接口集成到 Addison,DMS 在后台运行。这样,为 Addison 客户创建的纳税申报表或工资单就会自动存储在中央文档池中。客户邮件、税务通知或收到的发票等传入文档会被扫描、自动标记,然后由行政办公室归档。文档通过所谓的“收藏请求”出现在负责文员的任务列表中 - 负责文员甚至不需要关闭熟悉的 Addison 界面。用户可以记录文档、转发文档或生成新文档(例如回复客户)。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.