Press Ganey: Gaining Success with Microsoft Dynamics and Velosio
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Microsoft Dynamics
- Dynamics CRM
- Big Machines
技术栈
- ERP
- EPM
- CRM
- CPQ
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
- Professional Service
适用功能
- 商业运营
- 销售与市场营销
用例
- 过程控制与优化
- 质量预测分析
- 远程协作
服务
- 系统集成
- 软件设计与工程服务
关于客户
Recognized as a leader in performance improvement for more than 25 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high performing organizations, and ultimately improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50% of all U.S. hospitals. For more information, visit www.pressganey.com.
挑战
The organization was experiencing tremendous growth in several of their lines of business. Their growth, coupled with a changing business model, stretched the organization’s use of systems to the breaking point. The disparate, largely disintegrated systems used for Customer Relationship Management, Customer Data and accounting created inefficient, redundant operations to perform basic tasks. Press Ganey was at a point where they needed speed and agility to keep up with client demand. Their legacy systems did not accommodate this, and were not compliant with best accounting practices. Simple tasks, such as month-end reporting, took more than a week to complete. In order to complete reports, they were required to export data from their homegrown system and then import the data to their accounting system. In addition to time-consuming steps required to complete common tasks, Press Ganey found that management information was not only untimely, but increasingly inaccurate.
解决方案
The organization decided to select and implement a fully-integrated Enterprise Resource Planning (ERP)/Enterprise Project Management (EPM) system. After an extensive evaluation process, they selected Microsoft Dynamics. There were several factors which the company weighed in its decision to implement Dynamics, but principally it was the application’s highly integrated nature. The new system also needed to streamline common tasks such as financial and management consulting, and Dynamics fit the bill. Microsoft Dynamics would need to not only provide timely information, it would need to eliminate the “silos of information” created by their disparate legacy systems. The tightly integrated nature of the Dynamics solution would allow various departments within the organization to see the status of projects in real-time. The implementation also included key integrations with Dynamics CRM and Big Machines, a leading Configure Price Quote (CPQ) provider. The CRM integration streamlined and enhanced the customer service experience while the Big Machines integration avoided duplicate entry of contract data in two separate systems. Contract definition was done in Big Machines and automatically transferred data to the ERP for the accounting and financial set up.
运营影响
数量效益
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