Press Ganey: Gaining Success with Microsoft Dynamics and Velosio
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Microsoft Dynamics
- Dynamics CRM
- Big Machines
Tech Stack
- ERP
- EPM
- CRM
- CPQ
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Process Control & Optimization
- Predictive Quality Analytics
- Remote Collaboration
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Recognized as a leader in performance improvement for more than 25 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high performing organizations, and ultimately improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50% of all U.S. hospitals. For more information, visit www.pressganey.com.
The Challenge
The organization was experiencing tremendous growth in several of their lines of business. Their growth, coupled with a changing business model, stretched the organization’s use of systems to the breaking point. The disparate, largely disintegrated systems used for Customer Relationship Management, Customer Data and accounting created inefficient, redundant operations to perform basic tasks. Press Ganey was at a point where they needed speed and agility to keep up with client demand. Their legacy systems did not accommodate this, and were not compliant with best accounting practices. Simple tasks, such as month-end reporting, took more than a week to complete. In order to complete reports, they were required to export data from their homegrown system and then import the data to their accounting system. In addition to time-consuming steps required to complete common tasks, Press Ganey found that management information was not only untimely, but increasingly inaccurate.
The Solution
The organization decided to select and implement a fully-integrated Enterprise Resource Planning (ERP)/Enterprise Project Management (EPM) system. After an extensive evaluation process, they selected Microsoft Dynamics. There were several factors which the company weighed in its decision to implement Dynamics, but principally it was the application’s highly integrated nature. The new system also needed to streamline common tasks such as financial and management consulting, and Dynamics fit the bill. Microsoft Dynamics would need to not only provide timely information, it would need to eliminate the “silos of information” created by their disparate legacy systems. The tightly integrated nature of the Dynamics solution would allow various departments within the organization to see the status of projects in real-time. The implementation also included key integrations with Dynamics CRM and Big Machines, a leading Configure Price Quote (CPQ) provider. The CRM integration streamlined and enhanced the customer service experience while the Big Machines integration avoided duplicate entry of contract data in two separate systems. Contract definition was done in Big Machines and automatically transferred data to the ERP for the accounting and financial set up.
Operational Impact
Quantitative Benefit
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