PolicyTech® Slashes Six Months Off Hospital’s Policy Process
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- PolicyTech®
技术栈
- Policy Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 监管合规监控
服务
- 系统集成
- 培训
关于客户
San Juan Regional Medical Center (SJRMC) is a healthcare provider located in the Four Corners region of northwest New Mexico, servicing parts of Utah, Colorado, and Arizona. The center comprises seven healthcare facilities and employs over 1,400 personnel, with a medical staff of 130 physicians. SJRMC provides a wide variety of medical services to a widely dispersed population. The hospital is locally owned and governed, with strong community ties dating back to 1910. It started as a small, eight-bed facility by two local physicians and has grown into a 240-bed non-profit company with seven facilities in its organization.
挑战
San Juan Regional Medical Center (SJRMC) was struggling with a slow and inefficient policy management process. Policies were taking up to six months to a year to pass through various levels of document owners, reviewers, approvers, and committees before becoming official. The hospital lacked a centralized system for managing policies across its seven healthcare facilities located outside of the main hospital. Additionally, many of their policies existed in a solely typewritten format, and their document management system for electronic policies did not provide reminders to update documents or possess the capability for a structured review and approval cycle.
解决方案
SJRMC selected NAVEX PolicyTech policy management software as a cost-effective solution to handle their policy management process more efficiently and quickly. The software provided a pre-designed system of reviewers and approvers, which helped SJRMC create structure around their policy management process. The software also allowed for centralized management of policies, making it easier to manage hospital-wide policy as well as department-specific policy with the same system. This eliminated conflicting or redundant policies without sacrificing accountability. The software was easy to use, and training was provided to each of SJRMC’s 90 managers on how to use the software for their policy needs.
运营影响
数量效益
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