PolicyTech® Slashes Six Months Off Hospital’s Policy Process
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- PolicyTech®
Tech Stack
- Policy Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
- Training
About The Customer
San Juan Regional Medical Center (SJRMC) is a healthcare provider located in the Four Corners region of northwest New Mexico, servicing parts of Utah, Colorado, and Arizona. The center comprises seven healthcare facilities and employs over 1,400 personnel, with a medical staff of 130 physicians. SJRMC provides a wide variety of medical services to a widely dispersed population. The hospital is locally owned and governed, with strong community ties dating back to 1910. It started as a small, eight-bed facility by two local physicians and has grown into a 240-bed non-profit company with seven facilities in its organization.
The Challenge
San Juan Regional Medical Center (SJRMC) was struggling with a slow and inefficient policy management process. Policies were taking up to six months to a year to pass through various levels of document owners, reviewers, approvers, and committees before becoming official. The hospital lacked a centralized system for managing policies across its seven healthcare facilities located outside of the main hospital. Additionally, many of their policies existed in a solely typewritten format, and their document management system for electronic policies did not provide reminders to update documents or possess the capability for a structured review and approval cycle.
The Solution
SJRMC selected NAVEX PolicyTech policy management software as a cost-effective solution to handle their policy management process more efficiently and quickly. The software provided a pre-designed system of reviewers and approvers, which helped SJRMC create structure around their policy management process. The software also allowed for centralized management of policies, making it easier to manage hospital-wide policy as well as department-specific policy with the same system. This eliminated conflicting or redundant policies without sacrificing accountability. The software was easy to use, and training was provided to each of SJRMC’s 90 managers on how to use the software for their policy needs.
Operational Impact
Quantitative Benefit
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