PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.
公司规模
SME
地区
- America
国家
- Canada
产品
- Control Center
- Cisco Jasper
技术栈
- SIM Card Management
- Remote Diagnostics
- Device Activation
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - 网络管理和分析软件
适用行业
- 电信
- Professional Service
适用功能
- 商业运营
- 现场服务
用例
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
PiiComm is a Canadian company specializing in delivering turnkey mobile solutions that connect various devices such as phones, computers, printers, and handheld devices to enterprise information systems. The company offers Mobile Managed Services (MMS) to help its customers improve data accuracy, reduce operational costs, and streamline communications. PiiComm's business model is built around the Internet of Things (IoT), and it has formed a partnership with Cisco Jasper to achieve its goals. The company is focused on providing superior service and ensuring that its clients have greater control and visibility over their connected devices.
挑战
PiiComm, a rapidly growing Canadian company, needed a solution to manage the connectivity of various devices such as phones, computers, printers, and handheld devices. The company aimed to boost data accuracy, cut operation costs, and streamline communications for its customers. However, managing these devices, especially in terms of roaming and controlling overages, was a significant challenge. PiiComm required a platform that could automate tasks, set rules, and provide alerts to manage these devices efficiently. Additionally, the company needed to improve device activation timeframes to enhance overall customer service and create more business value for their clients.
解决方案
PiiComm partnered with Cisco Jasper to utilize its Control Center platform. Control Center allows PiiComm to manage any connected device by automating tasks, setting rules, and providing alerts. This platform helps in managing roaming and controlling overages, which are critical for PiiComm's Mobile Managed Services (MMS). The use of Control Center has enabled PiiComm to speed up device activation timeframes, thereby improving overall customer service. The platform also provides greater control and visibility over connected devices, allowing PiiComm to build stronger relationships with its clients. The shared access to Control Center between PiiComm and its clients enables remote diagnostics and tools, ensuring that devices run smoothly even during off-hours.
运营影响
数量效益
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