Case Studies > PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

Customer Company Size

SME

Region

America

Country

Canada

Product

Control Center
Cisco Jasper

Tech Stack

SIM Card Management
Remote Diagnostics
Device Activation

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Application Infrastructure & Middleware - API Integration & Management
Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications
Professional Service

Applicable Functions

Business Operation
Field Services

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services
System Integration

About The Customer

PiiComm is a Canadian company specializing in delivering turnkey mobile solutions that connect various devices such as phones, computers, printers, and handheld devices to enterprise information systems. The company offers Mobile Managed Services (MMS) to help its customers improve data accuracy, reduce operational costs, and streamline communications. PiiComm's business model is built around the Internet of Things (IoT), and it has formed a partnership with Cisco Jasper to achieve its goals. The company is focused on providing superior service and ensuring that its clients have greater control and visibility over their connected devices.

The Challenge

PiiComm, a rapidly growing Canadian company, needed a solution to manage the connectivity of various devices such as phones, computers, printers, and handheld devices. The company aimed to boost data accuracy, cut operation costs, and streamline communications for its customers. However, managing these devices, especially in terms of roaming and controlling overages, was a significant challenge. PiiComm required a platform that could automate tasks, set rules, and provide alerts to manage these devices efficiently. Additionally, the company needed to improve device activation timeframes to enhance overall customer service and create more business value for their clients.

The Solution

PiiComm partnered with Cisco Jasper to utilize its Control Center platform. Control Center allows PiiComm to manage any connected device by automating tasks, setting rules, and providing alerts. This platform helps in managing roaming and controlling overages, which are critical for PiiComm's Mobile Managed Services (MMS). The use of Control Center has enabled PiiComm to speed up device activation timeframes, thereby improving overall customer service. The platform also provides greater control and visibility over connected devices, allowing PiiComm to build stronger relationships with its clients. The shared access to Control Center between PiiComm and its clients enables remote diagnostics and tools, ensuring that devices run smoothly even during off-hours.

Operational Impact

Control Center has become a key component of the services PiiComm delivers to its customers, allowing for the automation of tasks and better management of connected devices.
The platform has enabled PiiComm to speed up device activation timeframes, improving overall customer service and creating more business value for their clients.
PiiComm has been able to build stronger relationships with its clients by providing more control and visibility over their connected devices.
The shared access to Control Center allows for remote diagnostics and tools, ensuring that devices run smoothly even during off-hours.
The Cisco Jasper support team has been instrumental in the ongoing success of Control Center implementations at PiiComm and their enterprise clients.

Quantitative Benefit